a. Returning your product. You have 14 days to return your product, once you have received the Product (either via delivery or collection). To return a Product you can:
i. bring the Product to one of our boutiques (find the one nearest to you at: "FIND A BOUTIQUE". You will need a copy of your purchase receipt and the card you paid with; or
ii. contact our Customer Services Team and agree a date for the Product to be collected by our logistics partner.
When returned, the Product must be packaged with any accessories it came with (including the original packaging, warranty card, service guide and other documents), any free items you received as part of the order and the delivery return form. You will only be eligible for a refund once we have received the Product and we are happy that, following inspection, the Product is in satisfactory condition. If we are not happy with the condition of the Product, we will contact you.
b. Products which are not returnable or refundable. We will not accept returns and will not issue refunds for Products which are (i) used, damaged or not in the same condition as they were when purchased; (ii) tampered with or missing their serial numbers; or (iii) not in their original condition or boxing.
c. When and how we refund you. If you are eligible for a refund, once you have returned the Product to us in accordance with the above, and we have inspected the Product to ensure that it is in satisfactory condition, we will issue your refund you as soon as possible and, in any event, within 14 days. We refund you by the method you used for payment. We don't charge a fee for the refund.